| Position Title: |
Principal Customer Solutions Engineer |
| Location: |
Dubai |
| Job Description: |
- Technical assistance for Sales, EMEA region – main point of contact for all technical discussions.
- Interact with customers to create technical solutions that match or exceed their requirements.
- Drive the Sales team to the best technical solution possible, providing advice on feasibility, timeline and implementation considering best working practices.
- Develop technical relationships with existing and potential customers to understand the needs of the market.
- Provide Sales with intelligence learned to help create new sales opportunities.
- Build relationships with the CSE team by mentoring mid-level engineers, providing guidance and feedback, ensuring that technical issues are addressed and helping them grow through sharing knowledge and experience
- Pre-Sales Responsibilities
- Collaborate with customers to understand their requirements and capabilities.
- Generate link budget analysis using the optimum capacity based on the available inventory.
- Design the technical solution and provide technical proposal to meet customer requirements – solutions can be just satellite capacity, satellite capacity and managed services, or just managed services.
- Assist Sales with project design focusing on available satellite capacity, equipment, technology and infrastructure that comply with the technical requirements.
- Work with Sales to understand RFP requirements and collaborate internally to generate the technical proposal.
- Follow up with customers to verify proposed solutions.
- Identify and qualify potential partnerships to meet market demands.
- Drive prioritization of opportunities in region.
- Post-Sales Responsibilities
- Drive work orders
- Manage customer and the technical support team availability in driving the work orders.
- Ensure the space segment and ground equipment is ready prior to service activation.
- Check the progress of a project, making sure the work gets done properly, and on time.
- Customer Communication
- Ensure customer is kept up to date.
- Ensure customer is on target.
- Learn customer plans to set ABS up for any follow-on deals.
- Technical contact escalation point for ongoing operational issues that need customer actions.
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| Knowledge and Skills: |
- In depth experience in satellite communications, its technologies, topologies, and applications.
- In depth experience in Link Budget Analysis and its concepts is essential.
- Good understanding of ground equipment functionality, implementation, and operation – hands-on experience is a plus.
- Knowledge of EMEA regional market demands, potential customers, competitors, vendors, available solutions and market pricing are desirable.
- Knowledge of VSAT platforms and modem technologies – data and video services such as iDirect, Newtec, Comtech & UHP, Gilat, Novelsat.
- Good understanding of mobility network or SATCOM on the move.
- Knowledge of design and installation of video services to include contribution, distribution, OTT, and new technologies – related experience in Video Broadcasting is a plus.
|
| Qualifications: |
- Bachelor’s degree in Engineering or related field.
- Minimum 8 years in Sales Engineering or related experience with satellite communications services and ground equipment.
- Able to work as a strong team member with peers, Sales teams and customers.
- Ability to exercise discretion and independent judgment in the performance of duties.
- Fluent in English – additional languages are a plus.
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Application
Interested parties, please send your resume and expected remuneration to recruitment@absatellite.com.
All applications received will be treated with strict confidence and used for recruitment purpose only.
