| Position Title: |
Technical Assistance Centre Engineer |
| Location: |
Subic Bay, Philippines |
| Key Responsibilities: |
- Service Helpdesk
- 24×7 Customer helpdesk for resolution of service faults and support cases.
- Space Segment, Teleport and IP Network monitoring.
- Fault management by direct intervention and escalation to back office support teams.
- Customer coordination and scheduling for network planned and unplanned maintenance activities.
- Support for VSAT terminal registration and testing.
- Service Delivery
- Service commissioning for new service activations, upgrades and major re-routes.
- Configuration and testing of space segment and managed data services (works orders).
- Support for the resolution of long term service performance issues.
- RF Technical Operations
- Monitoring, analysis and optimization of ABS space segment capacity.
- Management of adjacent satellite Interference cases.
- Management of ABS CSM monitoring systems
- Large earth stations registration and testing.
- Support and resolution of customer faults and interference cases.
|
| Qualification & Experience: |
- Degree or relevant vocational training & experience in Telecommunications or Electronic Engineering.
- A never ending desire to understand, support and solve customer support and fault cases.
- A determination to provide an excellent customer experience in a commercial competitive environment.
- Excellent customer facing skills, confident written and verbal reporting skills & the ability to communicate at all levels.
- A determination to contribute and willingness to adapt and learn
- Technical Knowledge & experience in some or all of the following areas:-
- Satellites access techniques and link parameters.
- Satellite access procedures, remote terminal testing, service line up and trouble shooting.
- Ground station Hub and remote hardware and functionality
- Link budget parameters and calculations
- RF Interference Analysis and Management
- RF and data test and measurement equipment and monitoring platforms
- TCP/IP fundamentals, commonly-used network protocols, LAN & WAN troubleshooting skills and use of networking tools and monitoring platforms (CCNA qualification is preferred).
|
Application
Interested parties, please send your resume and expected remuneration to recruitment@absatellite.com.
All applications received will be treated with strict confidence and used for recruitment purpose only.
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