Degree in Telecommunications or Electronic Engineering or related disciplines

Excellent verbal and written English communication skills

Excellent customer services and problem solving skills

Experience/knowledge in the following areas:

Satellites access techniques and link parameters
Satellites access procedures, remote terminal testing, service line up and trouble shooting
Ground station Hub and remote hardware and functionality
Link budget parameters and calculations
RF Interference Analysis and Management
RF and data test and measurement equipment and monitoring platforms
TCP/IP fundamentals, commonly-used network protocols, LAN & WAN troubleshooting skills and use of networking tools and monitoring platforms (CCNA qualification is preferred)

Customer help desk for resolution of service faults and support cases

Space Segment, Teleport and IP Network monitoring

Fault management by direct intervention and escalation to back office support teams

Customer coordination and scheduling for network planned and unplanned maintenance activities

Support for VSAT terminal registration and testing

Service commissioning for new service activations, upgrades and major re-routes

Configuration and testing of space segment and managed data services (works orders)

Support for the resolution of long term service performance issues

Monitoring, analysis and optimization of ABS space segment capacity

Support and resolution of customer faults and interference cases

Management of adjacent satellite Interference cases

Large earth stations registration and testing

Shift work for supporting the Technical Assistance Center