Customer Solutions Engineer

Position Title: Customer Solutions Engineer
Location: Asia
Job Decription:
  • Technical assistance for Sales, Asia region – the main point of contact for all technical discussions.
  • Interact with customers to create technical solutions that match or exceed their requirements.
  • Drive the Sales team to the best technical solution possible.
  • Develop technical relationships with existing and potential customers to understand the needs of the market.
  • Provide Sales with intelligence learned to help create new sales opportunities.
  • Pre-Sales Responsibilities
    • Collaborate with customers to understand their requirements and capabilities.
    • Generate link budget analysis using the optimum capacity based on the available inventory.
    • Design the technical solution and provide technical proposals to meet customer requirements. Solutions can be just satellite capacity, satellite capacity and managed services, or just managed services.
    • Work with Sales to understand RFP requirements and collaborate internally to generate the technical proposal.
    • Follow up with customers to verify proposed solutions.
    • Identify and qualify potential partnerships to meet market demands.
    • Drive prioritization of opportunities in the region.
  • Post-Sales Responsibilities
    • Drive work orders.
      • Manage customer and the technical support team availability in driving the work orders.
      • Ensure the space segment and ground equipment are ready prior to service activation.
    • Customer Communication
      • Ensure the customer is kept up to date.
      • Ensure the customer is on target.
      • Learn customer plans to set ABS up for any follow-on deals.
      • Technical contact escalation point for ongoing operational issues that need customer actions.
Knowledge  and Skills:
  • Good experience in the fundamentals of satellite communications, its technologies, topologies, and applications.
  • Good experience in Link Budget Analysis and its concepts is essential.
  • Good understanding of ground equipment functionality, implementation, and operation – hands-on experience is a plus.
  • Knowledge of the Asia regional market demands, potential customers, competitors, vendors, available solutions, and market pricing is desirable.
  • Knowledge of VSAT platforms and modem technologies – data and video services such as iDirect, Newtec, Comtech, Gilat, Novelsat, and UHP.
    • Good understanding of mobility networks or SATCOM on the move.
    • Knowledge of the design and installation of video services to include contribution, distribution, OTT, and new technologies – related experience in Video Broadcasting is a plus.
  • Minimum 3 years in Sales Engineering or related experience with satellite communications services and ground equipment.
  • Able to work as a strong team member with peers, Sales teams, and customers.
  • B.S. in Engineering or related degree.
  • Fluent in English.


Interested parties, please send your resume and expected remuneration to
All applications received will be treated with strict confidence and used for recruitment purpose only.