Principal Customer Solutions Engineer

• Serve as the primary technical point of contact for Sales in the EMEA region, facilitating all technical discussions.
• Engage with customers to develop tailored technical solutions that meet or exceed their requirements.
• Guide the Sales team toward optimal technical solutions by assessing feasibility, timeline, and implementation while adhering to best practices.
• Develop strong technical relationships with existing and potential customers to gain market insights.
• Provide Sales with strategic intelligence to identify and drive new business opportunities.
• Develop teamwork by cultivating strong relationships with the CSE team, proactively sharing knowledge, exchanging valuable insights, and providing support to ensure collective success.

Responsibilities:

Pre-Sales Responsibilities

• Collaborate with customers to gain a deep understanding of their requirements and capabilities.
• Perform Link Budget Analysis utilizing optimal satellite capacity based on available inventory.
• Design customized technical solutions and develop comprehensive technical proposals that align with customer needs. Solutions may include satellite capacity, satellite capacity with managed services, or managed services alone.
• Support the Sales team in project design by assessing available satellite capacity, equipment, technology, and infrastructure to ensure alignment with technical requirements.
• Partner with Sales to analyze RFP requirements and collaborate internally to develop compelling technical proposals.
• Engage with customers to validate and refine proposed solutions and ensure alignment with their expectations.
• Identify and evaluate potential partnerships to address market demands effectively.
• Drive opportunity prioritization within the region.

Post-Sales Responsibilities

• Drive work orders

• Coordinate customer availability and technical support team resources to efficiently drive work orders. 
• Ensure the readiness of the space segment and ground equipment before service activation. 
• Monitor project progress to ensure tasks are completed accurately and on schedule.

• Customer Communication

• Keep the customer informed with regular updates. 
• Ensure the customer stays on track to meet their goals. 
• Understand the customer’s plans to position ABS for future opportunities.
• Primary technical point of contact for escalating ongoing operational issues that require customer action.

• Extensive experience in satellite communications, including technologies, topologies, and applications.
• Proven expertise in Link Budget Analysis, with a comprehensive understanding of its core principles, is essential for this position.
• Solid understanding of ground equipment functionality, implementation, and operation – hands-on experience is an added advantage.
• Familiarity with the EMEA regional market, including customer needs, competitors, vendors, available solutions, and market pricing.
• Proficient in VSAT platforms and modem technologies, including data and video services such as iDirect, Newtec, Comtech & UHP, Gilat, HNS, and Novelsat.
• Comprehensive knowledge of mobility networks and SATCOM on the move solutions.
• Knowledge of design and installation of video services including contribution, distribution, OTT, and emerging technologies – experience in Video Broadcasting is a plus.

• Bachelor’s degree in engineering or a related field.
• At least five (5) years of experience in Sales Engineering or a similar role, specifically with satellite communication services and ground equipment.
• Strong team player, collaborating effectively with peers, sales teams, and customers.
• Ability to exercise discretion and independent judgment while performing duties.
• Fluent in English – additional language skills are a plus.