| Position Title: |
Technical Assistance Center (TAC) Engineer |
| Location: |
Subic, Philippines |
| Key Responsibilities: |
Satellite Services Engineers required to join the ABS 24×7 Technical Assistance Centre. Working as part of a team supporting Customer Service Delivery, Helpdesk Support and RF Technical Operations.
- Customer help desk for resolution of service faults and support cases.
- Space Segment, Teleport, and IP Network monitoring.
- Fault management by direct intervention and escalation to back-office support teams.
- Customer coordination and scheduling for network planned and unplanned maintenance activities. Support for VSAT terminal registration and testing.
- Service commissioning for new service activations, upgrades and major re-routes.
- Configuration and testing of space segment and managed data services (works orders).
- Support for the resolution of long-term service performance issues.
- Monitoring, analysis, and optimization of ABS space segment capacity.
- Support and resolution of customer faults and interference cases.
- Management of adjacent satellite Interference cases.
- Large earth stations registration and testing.
|
| Qualifications and experience: |
- Degree in Electronic or Telecommunications Engineering
- Excellent customer facing skills. The ability tprovide the customer with confidence in the ABS products and support services.
- Strong written, verbal reporting skills. Able tinteract at all levels.
- Desire tlearn and determination tcontribute
- Experience with of some or all of the following would help:
- Satellite communications, telecommunications, internet service provision, satellite equipment manufacturers.
- Knowledge in some or all the following areas: –
- Hub and remote earth station hardware and functionality
- Satellites access techniques and link parameters.
- Satellite access procedures, remote terminal testing, service line up and trouble shooting. Link budget calculations
- RF Interference Analysis and Management
|
Application
Interested parties, please send your resume and expected remuneration to recruitment@absatellite.com.
All applications received will be treated with strict confidence and used for recruitment purpose only.
